State Farm® Insurance Agent Kent Nagao

"State farm is a scam. I love my agent but the insurance is a scam. I got canceled due to their own unwillingness to fix the problem right the first time. Even worse now I can't get home owners insurance because they put me in a database that I'm high risk. My roof had wind damage 2 winters ago so they had the adjuster come out and tell me they would only pay to fix the shingles that were gone. So I had them replaced and the next winter guess what? A while lot more were blown off. I had a professional roofing company look at the roof and they said the existing shingles should have been replaced the previous year because they were warn out. So I made a claim they paid for a full roof then here we are a few months later and I'm canceled. I contact a few other insurance companies yo try and get a policy and they look me up and say they can't cover me. Thanks state farm for your scam. You pay for insurance but don't use it or we'll screw you over. Hopefully the better business bureau can help me."

"I have never had someone so unwilling to help from an insurance agent other than Jaque Price. My elderly mother had to file a claim and was frustrated with the process. I took over and it literally took me threatening a lawyer for the claim to be resolved. When I told Kent if I have to get a lawyer I will, his response was okay. I even emailed him to get a copy of the final claim letter (which I know they have on email as my niece is a State Farm Agent in another state), and he said he could not find it. Called claims they sent it right over. My mom has had State farm since before I was born (50 plus years) in the last four years she has been treated horribly by them. Time to find a new and reputable agent. To your Response I do not know if it is Kent responding but I have sent a total of 2 individual emails to Kent directly and he was on an email stream with 16 emails to me, the State Farm Adjuster the HOA President and the HOA Insurance which he responded to and we have a text stream where Kent has sent me 4 texts and 5 phone calls all of which is in a file for legal purposes. So for you to insinuate that there was no contact is preposterous, and only goes to prove my point."

"Fantastic service and still the best rates I can find."

"Kent Nagao Office and the people that he has working with him are really nice. Really kind of really friendly. They are very understandable when you just tell him what's going on. They are really great people. They are willing to help their customers out and they go that extra mile to make sure that you are happy with the insurance that you have."

"I have been with Kent Nagao state farm insurance for something like 20 years. The customer service in his office is unbeatable. They always make sure I have current, competitive rates. If I need to change anything on my policy, it's done in a snap. If a problem pops up, they call me. I recently needed a policy for my small business and some items were unfamiliar to him and he spent extra time researching what needed to be done to provide me with a satisfactory policy that suit my needs. Kent and his staff go above and beyond to take care of their clients. That kind of customer service is RARE. I would never go anywhere else. Thank you Kent! And thanks to your awesome staff, every single one of them are superb!"

"I have had insurance with State Farm for many years, decades. There is no better agent than Kent Nagao. I can not say enough positive things about him. From time to time I will receive solicitations from other insurance companies and I always say the same thing to the other insurancecompany: "there is nothing you can offer me to make me switch insurance agencies or insurance agent. Even if you offered me insurance at $5 a month I would not take it." That statement in absolutely true. In part it's because of the unbeatable customer service, straight forward answers, helpful advice, and honesty from Kent. If you are looking for an insurance agent who will work hard for you I highly recommend Kent Nagao, you won't be disappointed."

"Kent has been my husband’s friend since college. He has always taken care of our insurance needs. I appreciate his knowledge and expertise. He cares about his clients and treats us like family. I would highly recommend Kent to anyone in need of a kind and trustworthy insurance agent. Thanks, Kent."

"We have had such a great experience with Kent Nagao and his State Farm office. Absolutely THE BEST customer service! I have referred many family members and friends to the office. On one occasion I knew someone that was not getting efficient service during a home disaster and I called Kent’s office for them just to ask some questions. Bridget, the office manager and Kent gave some solid advice to someone they didn’t even insure. They are top notch!! Highly recommended!"

"Kent has been an excellent insurance agent! He’s kind, thoughtful and has been able to help us when needed. Kent goes above and beyond what he needs to do!"

"Kent and his team are incredibly helpful and have been great to work with! I’ve been with State Farm for over 20 years and Bridget has been there for all of my needs from my first car to my first home! Couldn’t ask for a better team or agent to work with."

"This office is the best. Always attentive, understanding, and knowledgeable."

"Everyone that works in this office is so helpful and kind. I would recommend them to anyone!"

"Great support from staff and handled my situation with care!"

"Kent has been my Agent for over 30 years. There is no one I trust more. His Gals will always take good care you."

"Good pricing for coverage. Friendly and helpful staff."

"I’ve been with these guys for along time and they have always worked well with me getting my vehicles taken care of and always trying to make sure I’m protected and well covered."

"Super friendly staff and easy to work with!"

"Kent and his staff are always so helpful and pleasant to communicate with. They’ve gone to bat for us several times and work to make sure our issues are being taken seriously. I’d recommend them to anyone needing insurance."

"The best staff that is always so welcoming and helpful!"

"Been working with Kent for years. Great service with friendly and knowledgeable employees. Thanks Kent!"

"I have had a policy for all many many years with Kent's office. He is amazing and so is his staff, very friendly, kind and helpful with any need or question that I have. If you are looking for a new company and agent you will not be disappointed with Kent Nagao and his staff!!! Thank you guys for all you do!"

"Kent Nagao State Farm has the most professional and friendly people in the insurance industry!"

"I have had my insurance with Kent Nagao INS Agency INC for over 40 years. I've never been disappointed in him or the personnel in his office. They have always answered any questions or problems I've had almost immediately. If they didn't have the answers they found them. I recommend them for all your insurance needs."

"I love this location and the people there"

"Kent and his staff are amazing. I've been insured with State Farm as long as I've been driving. As I've grown and my needs changed, Kent has always been helpful in making sure I'm taken care of. I trust Kent and his staff to treat me fairly and look out for my best interests."